Service Delivery Commitment
NIMASA is committed to the provision of high quality services to its customers and stakeholders. The Agency staff will serve its customer effectively, due diligence and professionalism. Will alsopractice the utmost integrity in delivery of our services.
- Public Offices are the Shopping floors for Government Business.
- The ultimate purpose of Governance is to serve the Citizens.
- Citizens have the right to be served right.
- Service is well delivered only when the Citizens are satisfied.
MOMENT OF TRUTH
- Every point of contact with the customer is a “Moment of Truth” for NIMASA.
- Each contact will be a lost opportunity if we do not have the commitment and target to strive towards.
- NIMASA Customer Service Charter is our written commitment to understanding customer service.
- We aim not to only deliver value for money but to also delight you our customer.
- Everyone is a Service Provider.
- Everyone is a Service Consumer.
- Service Delivery is Everybody’s Business.
- Delivery Service to me, as you want me to deliver service to you.
NIMASA shall endeavor to uphold the following key values in the delivery of services to all our customers and stakeholders.